IT Help Desk Specialist

Role Overview

• Supports the IT Operations team within the Corporate Services department
• Serves as the first point of contact for IT incidents and service requests

Requirements

• Requires a graduate degree or equivalent experience
• 1–3 years of service desk or IT support experience in a structured ITSM environment
• Strong technical skills in Windows OS troubleshooting, Microsoft Office and Outlook support, basic user account management, and familiarity with ticketing tools such as Jira Service Management or ServiceNow
• Foundational understanding of networking, endpoint security, and ITIL concepts
• Excellent communication skills, customer focus, attention to detail, and the ability to work in rotational shifts within a 24x7 support model are critical for success in this role.

Tech Stack

• ITSM
• ServiceNow

Benefits

• GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.