Key skills
SalesforceSales
About this role
Role Overview
- Proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services.
- Making outbound calls and receiving inbound calls to retain business.
- Increasing the level of penetration in existing customer base by selling company products.
- Developing and maintaining a thorough knowledge of the company’s available services, lines of business, and pricing structures.
- Performing contractual re-signs on existing customers to extend customer relationship and increase profitability.
- Responding to all cancellation requests in alignment with the established escalation policy.
- Utilizing Salesforce on a daily basis, scheduling and documenting all activities such as calls, meetings, and proposals.
- Responsible for capturing customer emails, minimizing rate restrictions and customer credits.
- Regularly meeting with Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and status of key customer relationships.
Requirements
- High school diploma or G.E.D. (Required)
- 0
- 2 years of customer service experience. (Required)
- Waste or transportation industry experience.
Benefits
- Comprehensive medical benefits coverage
- Dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short
- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)