About this role
Role Overview
- Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue.
- Deliver brief, solution-focused, in-the-moment supportive interventions and psychoeducation for concerns including stress, anxiety, grief, relationship issues, and substance use.
- Conduct risk assessments for members presenting with concerns such as: suicidal ideation; thoughts of harm to others; substance use issues; risk for abuse or violence.
- Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources when indicated.
- Explain EAP clinical and work/life benefits and provide individualized recommendations to meet each member’s needs and goals.
- Connect members to EAP services and/or health insurance or community resources and follow up to support successful engagement and connection to services, as clinically appropriate.
- Participate in individual supervision, team meetings, and case consultation.
Requirements
- Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field.
- Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings.
- Active professional licensure in good standing (e.g., LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential.
- Ability to work efficiently in a fast-paced, queue-based environment while utilizing multiple digital platforms and electronic case management systems.
- Strong cultural competence and ability to work effectively with diverse populations across workplace settings.
- Excellent organizational skills and ability to complete timely, accurate clinical documentation.
Benefits
- Health Advocate offers generous benefits and perks.