Responsible for managing the full lifecycle of Social Security Disability Insurance (SSDI) fee‑related activities, including invoice follow‑up, fee petition preparation, and communication with the Social Security Administration (SSA).
Ensure timely payment of outstanding SSDI invoices by proactively contacting SSA Payment Centers, maintaining detailed collection notes, and responding promptly to inquiries from SSA representatives, claimants, and customers.
Call the Social Security Administration ("SSA") Payment Centers for status checks on outstanding Social Security Disability Insurance ("SSDI") invoices.
Analyze documents, and respond to SSA, claimants and customers on all fee related correspondence.
Prepare SSDI Fee Petition Templates and submit to the appropriate SSA office.
Follow up with the Social Security Administration offices for fee petition payment inquiries.
Maintain current collection notes in Salesforce on all invoices greater than 30 days.
Create and maintain extensive contacts throughout all SSA Payment Centers with Benefit Authorizers, Claim Authorizers, and Deputy and Mod managers.

High school diploma (or equivalent) with at least one year of office experience;
Prior telephone support experience is a plus.
Proficient in Microsoft Word and Excel;
Experience with Salesforce and Workday is a plus.

Entry level opportunity into collections
Remote and in-office work opportunity available
Full-time schedule, but with flexible hours
Comprehensive medical, dental, and vision coverage
Access to covered mental health resources
Tuition reimbursement & student loan repayment benefits
A competitive 401k match
Employee Stock Purchase Program available to all teammates
Generous paid time off plan
Joining a culture of caring that values diversity of thought and background
Regularly scheduled team meetings and one-on-one development time with your leader
Opportunities for career advancement within team, as well as the broader organization
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Collections Specialist

Key skills