Develop, implement and optimize a comprehensive collections and recoveries strategy aligned with the company’s overall business objectives.
Oversee daily operations, ensuring business intent is supported by operational excellence
delivered by vendor or shared internal resources. Establish and monitor key performance indicators (KPIs) to measure the effectiveness of collections efforts. Establish and manage relationships with third-parties for the delivery of the strategy.
Identify and mitigate potential risks associated with collections activities, including strict adherence to all federal, state, and local regulations governing collections and recoveries.
Own the Collections and Recoveries budget and maximize return on operational expenses.
Leverage technology to improve efficiency and effectiveness, including the implementation of new collection systems and tools.
Balance aggressive collections with a customer-centric approach, minimizing negative impacts on customer relationships.

5+ years of experience in collections and recoveries in the consumer finance industry.
Bachelor’s degree in Business Administration, Finance, or another quantitative/analytics field.
Strong understanding of consumer finance regulations, including the Fair Debt Collection Practices Act (FDCPA) and other relevant laws.
Excellent analytical and problem-solving skills.
Strong communication, influencing and interpersonal skills.
Ability to work under pressure and meet tight deadlines.

Head of Collections and Recoveries

Key skills