Subject matter expert in pest control strategies for specified market segment/s and LOBs
Responsible for developing and supporting Operations with implementation of best of breed service delivery protocols and processes
Supports Operations in the resolution of service quality issues, pest infestation, and customer satisfaction issues through data analysis, site assessments, troubleshooting, coaching, development and deployment of corrective action plans
Coaches and develops pest control knowledge and acumen of Operations leaders to enable development and coaching of Technicians
Proactively monitors service performance against KPIs, problem solves with Operations leaders, National Accounts, and Sales to ensure performance thresholds are met
Performs site assessments (quality, structural, sanitation) to identify root cause/s of pest infestation, develops action plans in collaboration with Operations, and assists Operations with deployment of the Action Plan
Works collaboratively with Technical Account Managers and National Account Managers to drive Actions and Recommendation resolution by RTX and Customers

Four year college biological science degree in entomology or related sciences is preferred, but not required
Board Certified Entomologist (BCE) or ACE preferred
A minimum 5 yrs. of related structural pest management experience required
2 years+ of Structural Pest Management field experience
1 years+ management experience required
Strong project management skills
Strong change management skills
Written and verbal communication skills, including delivery of formal presentations
Quantitative and qualitative analytical skills

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Tuition Reimbursement benefits (for FT Colleagues)
Vacation days & sick days
Company-paid holidays & floating holidays
Professional and Personal Growth: Multiple avenues to grow your career
Training and development programs available

Technical Service Manager

Key skills