This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations
Perform data analysis of plans, resource availability and territory
Maintain geographic codes, addresses and customer information
Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians
Create route plans using work order data and route analysis software
Communicate routes within assigned territory to service personnel
Summarize and review plans daily with the Service Planning Supervisor
Create summary reports daily and provide to supervisor
Perform other duties as assigned

Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Verbal and written communication skills, including public speaking
Analytical skills and attention to detail
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
Ability to manage multiple, repetitive tasks
Basic understanding of texting software or other forms of software needed to accomplish this objective
Ability to effectively interact with co-workers and the public
Basic knowledge of the company’s operating systems

Start Day 1 for Full-Time Colleagues
No Waiting Period!
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Vacation days & sick days
Company-paid holidays & floating holidays
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
A company mindset that prioritizes health, safety, and flexibility

Planning Specialist, Customer Service

Key skills