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Seasonal Customer Service Representative at Aspira | JobVerse
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Seasonal Customer Service Representative
Aspira
Remote
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Seasonal Customer Service Representative
Texas, United States of America
Part Time
2 hours ago
$15 USD
Visa Sponsor
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Key skills
Leadership
Communication
About this role
Role Overview
Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.
Follow established processes to assist customers with reservations, ticketing, permits, and other services.
Effectively transfer customers to the appropriate department when needed.
Seek management support when necessary for complex issues or escalations.
Document customer interactions accurately according to company standards.
Update customer accounts and system information accurately.
Meet individual KPIs and support department goals for customer service excellence.
Adhere to company policies, procedures, and performance standards.
Complete all required training and coaching within set timeframes.
Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
Requirements
1+ years of experience providing support in a customer service role.
Proficiency in telecommunication tools and SMS
Basic proficiency in Microsoft Office Suite.
General internet skills and the ability to use various online tools.
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