Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience
Assist patients, clinical professionals and the general public with access to healthcare services
Provides patient access to systemwide services
Identifies need of customer by using active listen skills
Assists patient, clinical professionals and the general public with access to health care services
Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience
May assist customers with systemwide navigation
May provide systemwide paging services
Ensures data collection entries are accurate and complete
Systemwide registration processes are consistently followed to ensure accuracy
Utilizes various computer systems to perform scheduling and registration process including an electronic medical record
May operate a multi-phone system

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
Associate's or Vocational degree preferred
Experience in a health care setting
Experience with Healthcare Scheduling
Experience with Customer Service

Customer Experience Representative

About this role