Customs Brokerage Compliance Manager

Role Overview

• Ensure end‑to‑end regulatory compliance across UPS Customs Brokerage operations.
• Support internal stakeholders and external customers on customs and trade compliance matters.
• Research, evaluate, and interpret complex U.S. Customs and Border Protection (CBP) regulations and Participating Government Agency (PGA) requirements.
• Proactively communicate compliance guidance to brokerage leadership, operations teams, and customers.
• Conduct, lead, and coordinate compliance audits, including entry accuracy reviews and process assessments.
• Develop and oversee corrective action plans to address compliance gaps.
• Partner with brokerage operations to identify, mitigate, and prevent compliance risks.
• Ensure consistent application of compliant procedures across all modes and operational locations.
• Monitor and analyze legislative and regulatory changes to identify emerging risks and opportunities.
• Provide timely, practical responses to compliance inquiries from customers, operations, legal teams, and government authorities.
• Serve as a subject matter expert on customs brokerage compliance issues.
• Act as a trusted compliance advisor for customers, providing guidance on classification, valuation, admissibility, FTAs, and recordkeeping to ensure compliant and efficient clearance.
• Support customer onboarding, audits, escalations, and regulatory inquiries.
• Assist customers in navigating complex regulatory requirements while minimizing supply chain risk and disruption.
• Serve as a liaison with CBP, PGAs, and internal government relations partners on audits, enforcement actions, and policy interpretation.
• Actively participate in industry associations, working groups, and trade forums.
• Represent UPS interests and stay informed of evolving regulatory and enforcement trends.
• Develop, maintain, and issue work instructions, standard operating procedures (SOPs), and compliance guidelines.
• Create and deliver training materials to support consistent, timely, and compliant brokerage operations.
• Promote a culture of compliance awareness and continuous improvement across the organization.

Requirements

• 5+ years of experience in Customs Brokerage or Import Compliance
• Required
• Candidate must be a US Licensed Customs Broker
• Required
• Requires high communication skills
• Bachelor's degree in international business, Logistics, Supply Chain, Business Administration, or a related field
• Preferred

Benefits

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program