Bilingual Customer Service Representative - 100 % Remote

Amerit Consulting is a fast-growing staffing and consulting firm that provides services to Fortune 500 companies and smaller organizations. They are seeking a Bilingual Customer Service Representative to support customers by handling calls, assisting with enrollment-related transactions, and providing accurate information regarding program services and policies.

Responsibilities:

• Respond to inbound 800-line calls and complete outbound support calls
• Answer customer questions clearly and professionally, escalating or referring callers to supervisors, county representatives, or state agencies when needed
• Assist beneficiaries with enrollment transaction requests, as applicable
• Maintain current knowledge of client programs, policies, procedures, and desk guidelines
• Ensure adherence to contract compliance provisions relevant to the role
• Follow all position-specific policies and procedures while meeting quality and production expectations

Requirements:

• High school diploma, GED, or equivalent certification
• At least 1 year of experience in customer service, call center, or a related field
• Bilingual fluency in English and one of the following languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese, Tagalog, or Armenian
• Strong computer literacy and ability to quickly learn new software programs
• Ability to follow procedures and meet established quality and productivity standards
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to work both independently and collaboratively as part of a team
• Experience in a health or human services environment
• Prior public-facing call center experience