City Manager

Role Overview

• Represent Slate at promotional opportunities such as industry events or client meetings.
• Conduct walkthroughs with potential clients to understand their cleaning needs.
• Provide face-to-face service and account management for existing clients.
• Build long-term client relationships and support account retention.
• Conduct weekly, bi-weekly visits to all sites and support accounts, including residential accounts, and new openings.
• Ensure quality assurance through site walkthroughs, checklists, and photo documentation in Jobber.
• Conduct QA inspections at client sites to ensure service quality and compliance with company standards.
• Report updates, issues, and staffing needs to the Support Team and leadership.
• Provide coaching, feedback, and accountability to employees on-site.
• Ensure cleaners follow protocols and represent Slate professionally.
• Assist with recruitment, onboarding, and training as needed.

Requirements

• Proven track record in sales, account management, or business development.
• Strong communication and interpersonal skills.
• Experience in lead generation, prospecting, and client presentations.
• Self-motivated, target-driven, and able to work independently.
• Experience in cleaning, facilities management, or a related industry is a plus.
• Experience managing field teams, scheduling, and overseeing service quality is highly preferred.
• Strong problem-solving skills and ability to handle client needs on-site.
• Ability to travel across NJ to client sites (reliable transportation required).
• Bilingual (English/Spanish) required.
• Availability to work part-time with flexible scheduling, including daytime, evening/night visits, and occasional weekends.