Analyze business requirements and recommend solutions to meet those requirements using Salesforce platform
Understand business processes, identify areas of improvement, design solutions, and implement changes to increase operational efficiency
Work closely with business stakeholders for requirement gathering and analysis
Evaluate business processes, identify areas of improvement and recommend solutions
Create detailed requirement documentation and user stories
Guiding and challenging business requirements with stakeholders
Design solutions together with the architects and developers
Provide training and support to end users
Ensure compliance with company policies and standards
Stay up to date with emerging trends and technologies related to Salesforce platform

Bachelor's degree in business, Computer Science or related field
5+ years of experience in Salesforce configuration and administration
Solid understanding of complex business models, customer relationships, and sales processes in a B2B context
Experience in modeling, optimizing, and digitizing business processes
Excellent communication and analytical skills
Understanding of interfaces, data flows, and system landscapes within corporate environments
Experience with Salesforce Lightning Experience, Sales Cloud and Service Cloud highly preferred
Salesforce Certified Administrator and Salesforce Certified Advanced Administrator certification highly preferred
Ability to convey complex topics clearly to both business and technical stakeholders
Experience working in interdisciplinary and international teams.
Strong verbal and written English communication skills.

Salesforce Business Analyst

Key skills