Direct, guide, and develop the HR Shared Services team to ensure exceptional service delivery across recruiting, pre-onboarding, the full spectrum of the employee lifecycle, and HR systems management
Collaborate closely with local country HR Managers, HR Business Partners (HRBPs), and HR leadership to identify workforce needs and provide strategic guidance for operational execution in accordance with agreed service level agreements (SLAs)
Foster a culture of continuous improvement by implementing industry best practices to elevate the quality and efficiency of HR services
Coordinate with Centres of Excellence (CoEs), HRBPs, CHROs, and third-party vendors to resolve operational issues and maintain consistent service levels
Manage end-to-end HR operations and talent acquisition administration, ensuring all processes—from data management and compliance to onboarding—align with corporate goals
Advance HR technology and reporting capabilities to enhance data quality, analytics, and overall operational performance
Design, refine, and streamline HR processes to ensure scalability, operational efficiency, and a consistent employee experience
Ensure HR documentation is kept up to date and that smooth, accurate transitions from HR to HR Shared Services are consistently carried out
Ensure compliance with all relevant data privacy regulations, including oversight of Global Data Protection Regulation (GDPR) requirements within SSC HR delivery scope and adherence to applicable legal obligations
Monitor and evaluate team performance using KPIs, SLAs, and other service quality metrics, and implement corrective actions where necessary to sustain high performance
Drive capability development and upskilling within the team, while building a strong internal and external talent pipeline
Requirements
Proven leadership experience in HR, ideally within a shared services or global/EMEA-supporting environment
Superior communication skills and a track record of effective stakeholder management and team leadership
Ability to lead organizational development, change management, and service enhancement projects
Experience in conducting audits, overseeing system testing, and establishing robust control mechanisms
Ability to manage and develop teams, ensuring clear role definition, staff training, and professional growth
Strong analytical skills with a proven ability to solve problems and make informed decisions
Bachelor’s degree in Human Resources, Business Administration, or a related field; MBA is a plus
A minimum of 8 years’ experience in HR operations or shared services in a multinational setting
At least 3 years of experience managing diverse teams, preferably in a centralized HR delivery role
Experience with SAP SuccessFactors or comparable HR systems is strongly preferred.
Benefits
Exciting assignments and outstanding development opportunities