Act as primary quality interface to customer at production location
Lead escort for customer visits, audits, PPAP reviews and more
Ensure customer requirements and expectations are understood and coordinate efforts to meet those
Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs
Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets
Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement
Ensure and monitor compliance with customer-specific quality standards and requirements at production location
Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or defective parts or products
Lead structured problem solving approach for customer complaints and track implemention of corrective actions (including lessons learned) at production location
Manage communication between customers and segments including review and reporting in customer portals
Trace affected products on customer side, transport, warehouse stock and production and coordinate internally and with customer

Bachelors of Science in Engineering or equivalent
Understanding of statistical concepts, AIAG procedures and knowledge of current quality specifications
Must have strong leadership skills and set a standard for cleanliness in the work area, makes an effort to assist co-workers, have a positive attitude and remain even tempered in an adverse working environment
Strong written and verbal communication
Have the ability to prioritize and make decisions
Project planning and management skills

Quality Engineer, Customer Service

Key skills