Senior Account Executive

Role Overview

• Account Management & Relationship Development
• Serve as the primary point of contact for key insurance partners
• Build, maintain, and strengthen long-term relationships through regular communication and engagement
• Act as a trusted advisor to partners, understanding their needs and aligning CSN / 1Collision services accordingly
• Ensure a high level of partner satisfaction and proactively address concerns or escalations
• Identify opportunities to expand partnerships within existing accounts
• Monitor account performance, service levels, and key performance indicators (KPIs)
• Work closely with partners to review performance and identify areas for improvement
• Ensure consistent delivery of service standards across the network
• Support resolution of issues in a timely and professional manner
• Partner with operations teams to ensure insurer expectations are clearly communicated and executed at the shop level
• Collaborate with finance and billing teams to ensure accurate and efficient processes
• Support implementation of partner-driven initiatives across the network
• Align with leadership on performance goals and strategic priorities
• Identify opportunities to increase value within existing partnerships
• Support strategic initiatives to strengthen insurer relationships and network performance
• Contribute to long-term account planning and retention strategies
• Stay informed on industry trends, insurer expectations, and competitive landscape
• Represent CSN / 1Collision at industry events, meetings, and partner engagements
• Build strong relationships with key stakeholders and decision-makers

Requirements

• 7–10+ years of experience in account management, insurance services, or a related field
• Strong background in collision repair, insurance, or automotive-related industries (preferred)
• Proven experience managing and growing key accounts
• Bachelor’s degree in Business, Marketing, or a related field is considered an asset
• Excellent communication, presentation, and relationship-building skills
• Strong problem-solving and conflict-resolution abilities
• Ability to work independently and manage multiple priorities in a remote environment

Benefits

• Competitive base salary
• Bonus structure based on performance
• Comprehensive benefits package
• 401(k) plan
• Opportunity for growth within a rapidly expanding North American organization