Act as a member of the SalesOps team, contributing to operational and analytical support for the commercial area
Manage and keep account, customer and opportunity records in the CRM up to date
Support the collection, validation and organization of information for the preparation of commercial proposals
Monitor and support data consistency and integration between CRM and ERP systems
Manage and update commercial contracts
Support the resolution of issues related to billing, customer master data and the sales process flow
Identify opportunities to improve commercial processes, systems and operational workflows
Organize and prioritize recurring and ad hoc requests from the commercial area
Assist and guide commercial users on the use of the CRM
Analyze sales funnel data and related information

Advanced knowledge of Microsoft Office, with emphasis on Excel
Previous experience or background in commercial areas, sales operations or Sales Operations
Experience providing support to internal clients
Good written and verbal communication
Collaborative mindset
Analytical mindset with the ability to critically evaluate team processes
Ability to learn quickly and adapt to change
Organized in delivering tasks
Autonomy to carry out day-to-day activities
Proactive attitude
A plus: knowledge of CRM platforms (Dynamics 365 or HubSpot)

Commercial Operations Analyst - Mid-level

Key skills