About this role

Serve as the primary point of contact for application-related issues and user inquiries
Troubleshoot, analyze, and document system issues; recommend and implement solutions
Communicate issue status, timelines, and resolutions clearly to stakeholders
Provide technical support, user guidance, and training as needed
Assist with data access, reporting, and enabling user self-service capabilities
Collaborate with Business Analysts and Developers to design and implement system enhancements
Develop and execute test plans to validate system changes and ensure quality
Support help desk requests and resolve technical issues in a timely manner
Maintain a strong understanding of business processes and supported systems
Configure insurance products, workflows, and processing rules
Participate in an on-call rotation to monitor nightly production cycles

Bachelor’s degree in Computer Science, Business Administration, or a related field (or equivalent experience)
Working knowledge of enterprise applications and IT-supported systems
Strong analytical, problem-solving, and communication skills
Ability to translate technical concepts for non-technical audiences
Proven ability to collaborate effectively across teams

Application Systems Analyst – Programmer

Key skills