Architect and deliver robust logic via Make, Zapier and custom APIs for critical CSX journeys (Customer Journey and Support), Marketing (lead acquisition) and Sales (sales process);
Implement automated error-handling flows to manage third-party system failures (connector instabilities). Systems administration and AI;
Perform expert-level administration in Pipedrive (emphasis on objects such as Organization, Contact, Deals, Projects and Activities/Tasks, as well as maintaining and creating native automations);
Feed, train and optimize snippets and knowledge rules for AIs (e.g., Intercom Fin).

Advanced knowledge of Make / Zapier (handling Iterators, Aggregators, HTTP JSON calls);
Experience administering Pipedrive and familiarity with its API limitations (V1/V2);
Knowledge of RESTful API architecture, Webhooks, Arrays and Collections;
Prompt engineering focused on operational LLMs;
Knowledge of Google Sheets.

Automation Analyst, Mid-level

Key skills