Embedded Operations Manager

Role Overview

• Own and manage the end-to-end lifecycle of assigned cases, ensuring accuracy, completeness, and timely progression
• Review and verify test orders and documentation; resolve discrepancies proactively
• Coordinate with providers, clinic staff, pathology teams, and internal teams
• Monitor case status and implement corrective actions
• Maintain a primary focus on case management excellence across the full lifecycle
• Proactively resolve issues impacting case quality, turnaround time, or provider experience
• Maintain working knowledge of products, services, and platforms
• Submit required reports and documentation accurately and on time
• Serve as a primary operational partner and point of contact for providers
• Provide guidance on ordering processes, EMR workflows, and documentation
• Establish and maintain proactive, ongoing communication with providers and care teams
• Provide education on products, tools, clinical applications, appropriate patient selection, and testing indications
• Support training and onboarding of new and existing staff on workflows, systems, and procedures
• Assist providers with ordering processes and general understanding of reports within approved scope
• Reinforce standardized workflows and best practices to improve case quality and turnaround time
• Coordinate documentation management and report distribution
• Support billing-related inquiries through internal coordination
• Maintain tracking of case activity and operational metrics
• Ensure seamless coordination across all workflow touchpoints to minimize disruption
• Execute responsibilities in alignment with policies, SOPs, and regulations
• Maintain audit-ready documentation
• Identify and escalate risks impacting case integrity, turnaround time, provider experience, or patient care
• Participate in training and improvement initiatives. Accurately document all case activity and stakeholder interactions in CRM and internal systems
• Maintain regular communication with internal teams to share case trends, challenges, and improvement opportunities
• Share operational insights and best practices to improve execution and consistency
• Drive improvements in turnaround time, documentation completeness, and case quality
• Identify workflow inefficiencies and implement improvements
• Contribute to operational consistency and performance optimization across teams

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years of healthcare or diagnostics experience
• 3+ years provider-facing or customer-facing experience in clinical environments
• Strong problem-solving and decision-making skills in real-time situations
• Understanding of clinic-based workflows and healthcare delivery environments
• Ability to learn and effectively use proprietary systems and platforms
• Demonstrated ability to manage complex workflows

Benefits

• Health insurance
• Paid time off
• Flexible work arrangements
• Professional development opportunities