To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators
Identification of trends and opportunities to improve areas and develop new processes and procedures through monitoring and analysis of operation data and performance metrics
Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations
Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs
Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality
Management and development of KPIs to measure the effectiveness of operation functions
Compliance with all regulatory requirements and internal policies related to customer experience
Create a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback
Management of attrition by working closely with HR in implementing retention initiatives for workforce

Strong numerical and analytical capabilities
High attention to detail with a proactive, solution-oriented mindset
Ability to present information clearly and concisely
Understanding of India regulatory landscape, especially in global markets trading
Ability to work under pressure and meet tight deadlines
Strong problem-solving skills with a detail-oriented approach
Excellent verbal and written communication skills; experience working with traders/front office
Experience supporting project design and implementation
Strong data management skills with an inclination to learn new technologies
Proficiency in tools like MS Excel, PowerPoint, SharePoint, Visio, and MS Co-Pilot
Working knowledge of Salesforce, Alteryx, and JIRA (preferred)

Vice President, Treasury Operations

Key skills