Systems Administrator

Role Overview

• Monitor assigned business applications and integrations to ensure stable performance and successful execution of system tasks
• Support multiple systems concurrently, ensuring consistent processes, documentation, and user experience across platforms
• Manage ticket queues, troubleshoot and resolve user issues, and escalate as needed to maintain service quality
• Work with system owners and technical leads to assess and configure new releases and enhancements
• Perform standard BAU activities such as user setup, permission adjustments, and routine maintenance
• Translate business needs into detailed requirements, specifications, and test plans
• Document system processes, workflows, and operational procedures to support long-term sustainability
• Partner with business and technical teams to facilitate clear communication, manage expectations, and ensure timely issue resolution
• Support the preparation of reports, slide decks, and other materials for governance and change-management forums
• Administer change request tracking and support governance workflows
• Contribute to change-management activities, such as drafting communications, creating training materials, documenting new processes, and assessing change impacts and risks
• Identify opportunities to streamline processes, improve system efficiency, and enhance the user experience
• Assist in developing project plans and change-management plans for system and process initiatives
• Support a collaborative environment that encourages continuous learning and innovation within the technology team

Requirements

• 3-5 years’ experience supporting multiple enterprise systems in a system administration, systems analyst, or application support role (HRIS, Finance, CRM, PSA, T&E)
• Hands-on experience troubleshooting user issues and performing core system administration activities (user setup, permissions, configuration, maintenance)
• Experience working across multiple systems simultaneously, with the ability to prioritize and manage competing requests
• Strong documentation skills, including experience creating process documentation, workflows, or standard operating procedures
• Demonstrated ability to learn new systems and technologies quickly
• Experience working with business stakeholders across functions such as HR, Finance, and Operations
• Familiarity with ticketing systems (InvGate preferred) and structured support processes
• Understanding of data security and access management principles
• Strong attention to detail, organization, and follow-through
• Clear communication skills and the ability to work effectively with both technical and non-technical stakeholders
• Customer-focused mindset with a desire to improve systems, processes, and user experience
• Comfortable working in a fast-paced, collaborative, and cross-functional environment
• Openness to a hybrid work environment.

Benefits

• comprehensive healthcare options, including medical, dental, and vision coverage
• flexible spending accounts
• a 401(k) with company matching
• generous parental and maternity leave policies
• technology stipends
• wellness reimbursement programs