Developing a comprehensive Key Account Plan that outlines the account strategy, ensuring alignment between the plan, the customer’s goals, and Thales’ internal stakeholders.
Collaborating with customers to identify and define strategic initiatives that foster growth beyond standard business practices, thereby nurturing a partnership-based relationship.
Exploring and identifying opportunities that leverage the broader Thales portfolio / value proposition to address customer needs, contributing to the development of effective capture strategies and dedicated teams for these initiatives.
Continuously monitoring and analysing the performance of Thales’ competitors and partners, providing insights to adapt strategies and maintain a competitive edge.
Leading the implementation of strategic initiatives outlined in the Key Account Plan, coordinating with Countries, Business Lines (BLs), and Global Business Units (GBUs) to ensure the successful execution of related action plans.
Own the customer experience, including for events.

Proven ability to develop and execute Strategic Account Plans that lead to tangible growth, financial and customer satisfaction.
A successful track record of building respect and trust with stakeholders at all levels within the Naval defence business, including UK MoD and Naval Command.
Demonstrable experience of strategic results orientated thinking involving the coordination of multifunctional teams and resources, delivering tangible results in terms of revenue and market growth.
Familiarity with navigating complex matrixed, political environments, leveraging relationships and power dynamics to achieve optimal results.
Exceptional team builder with strong communication skills, effectively engaging with individuals at all organisational levels.
Influential communicator skilled in persuasion and negotiation, able to gain buy-in from both senior internal and external stakeholders.
Proven ability to thrive in ambiguous environments, adept at developing innovative solutions and strategies from complex situations.
Capable of representing Thales Group holistically to the customer, ensuring alignment and understanding of the broader vision and offerings.
This role is open to individuals who currently hold or are able to attain at least a NATO SC level of security clearance.

flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times.
exceptional customer satisfaction throughout the technology maturation lifecycle
fulfilling career development opportunities

Key Account Director – Naval

Key skills