Own end-to-end renewal quote execution to ensure accuracy, compliance, and on-time delivery aligned to revenue targets
Drive alignment between Customer Success, Renewal Management, and Licensing teams to deliver high-quality, actionable renewal proposals
Ensure renewal quotes accurately reflect customer entitlements, contract history, and pricing structures to protect revenue integrity
Navigate and optimize internal approval workflows to accelerate quote turnaround and reduce friction in the renewal cycle
Maintain pricing discipline by enforcing policy adherence, validating configurations, and leveraging historical deal insights
Analyze and validate product usage, license quantities, and contract data to support informed renewal decisions
Enable scalable renewal operations by identifying process inefficiencies and contributing to continuous improvement initiatives
Support high-priority and time-sensitive quoting needs to minimize revenue risk and ensure customer continuity
Mentor and guide junior analysts to elevate team performance, consistency, and platform expertise
Contribute to cross-functional projects and reporting initiatives that improve operational visibility and decision making

Bachelor’s degree from an accredited college or university
2+ years of experience in customer success, sales operations, revenue operations, or SaaS-related roles
Strong understanding of recurring revenue models, subscription lifecycle management, and sales processes
Experience with quoting, contract management, or deal desk operations in a B2B environment
Proficiency in Salesforce or similar CRM platforms
Demonstrated ability to manage multiple priorities with high attention to detail and accuracy
Strong communication skills with the ability to collaborate across technical and business stakeholders
Proven ability to meet performance goals and operate effectively in a fast-moving, team-oriented environment.

Customer Success Analyst

Key skills