Answer inbound customer calls professionally and courteously.
Respond to missed calls promptly and return customer inquiries.
Provide basic service information and address customer questions.
Ensure all interactions reflect a positive and professional brand image.
Schedule service appointments and estimates.
Manage and organize the client’s calendar to avoid conflicts.
Confirm, reschedule, and follow up on appointments as needed.
Send reminders to customers prior to scheduled visits.
Monitor and manage the business email inbox.
Respond to customer inquiries in a timely and professional manner.
Follow up with incoming leads via phone, text, or email.
Track and update lead statuses within the CRM or tracking system.
Manage the company’s Google Business Profile, including responding to reviews and messages.
Perform data entry and maintain CRM records.
Help maintain efficient workflows and organized communication.

3+ years of experience in customer service, administrative support, or virtual assistance.
Strong American or near-native English accent with excellent phone communication skills.
Excellent written communication and email management abilities.
Highly organized with strong attention to detail.
Comfortable handling inbound calls and customer inquiries.
Experience with scheduling, calendars, and CRM systems.
Ability to multitask and manage priorities in a fast-paced environment.
Reliable, proactive, and able to work independently.

Customer Service, Administrative Virtual Assistant

Key skills