Deliver hands-on technical support for database and cloud infrastructure issues across technologies such as MySQL, PostgreSQL, Valkey (Redis), MongoDB and Clickhouse, with exposure to cloud-native and Kubernetes environments
Diagnose and resolve production issues impacting database performance, availability, replication, backups, and connectivity
Guide customers in designing scalable, reliable, and high-performing database architectures on DigitalOcean
Collaborate with senior engineers and stakeholders to support onboarding, migrations, customer success, and the resolution of complex escalations.
Analyze customer architectures to identify improvement opportunities and recommend best practices
Participate in incident response and on-call rotations to support critical customer issues
Contribute to team growth through case reviews and knowledge sharing, while developing and maintaining technical documentation and playbooks to drive continuous improvement.
Advocate for customer feedback to influence product improvements and platform enhancements
Identify opportunities to leverage automation and AI tools to streamline support workflows, reduce manual effort, and improve response quality.
Use monitoring and observability tools to diagnose performance bottlenecks and system behavior.

2–5 years of experience in technical support, DevOps, cloud engineering, or similar roles
Hands-on experience with some of the major database systems (e.g., PostgreSQL, MySQL, Redis, MongoDB, Clickhouse), with some familiarity across Kafka and others.
Strong Foundational knowledge of Linux, networking, and cloud infrastructure concepts
Understanding of database fundamentals including backups, replication, indexing, and performance tuning
Strong troubleshooting skills across application, database, and infrastructure layers
Customer-first mindset with a passion for solving technical problems and delivering great support experiences
Effective communication skills with the ability to explain technical concepts clearly
Ability to work both independently and collaboratively in a fast-paced environment.

We provide employees with reimbursement for relevant conferences, training, and education.
All employees have access to LinkedIn Learning's 10,000+ courses to support their continued growth and development.
We will provide you with a competitive array of benefits to support you from our Employee Assistance Program to Local Employee Meetups to flexible time off policy.

Customer Success Engineer – Database, 2nd Shift

Key skills