Respond to and resolve second-level technical tickets (hardware, software, networking, and operating systems).
Provide support for physical and virtual servers (Windows Server, Linux, virtualization – Proxmox, VMware).
Maintain and configure firewalls (FortiGate, Sophos, among others).
Execute backup and restore routines (preferably using Veeam).
Support and guide the Level 1 support team (L1).
Document procedures, solutions, and incidents in the ticketing system.
Participate in IT infrastructure improvement projects.
Assist in the maintenance of email hosting systems (e.g., WHM, Postfix, Exim, Dovecot).

Bachelor's degree in progress or completed in an Information Technology–related field.
Previous experience in Level 2 technical support.
Knowledge of Windows/Linux servers, networking, and virtualization tools.
Experience with firewalls and email hosting environments.
Organized, good communication skills, and ability to prioritize tasks under pressure.
Nice-to-haves:
Knowledge of Proxmox and VMware.
Experience with backup tools such as Veeam.
Certifications in virtualization, firewall, or backup technologies.
Basic information security awareness.
Behavioral profile:
Proactive and eager to learn continuously.
Clear and didactic communication.
Organized and detail-oriented.
Analytical mindset with a solution focus.
Collaborative team player.
Committed to deadlines and service quality.

IT Support Analyst, Junior

Key skills