Forecasting Analyst III
Irwindale, California, United States of America
Full Time
3 weeks ago
$65,000 - $85,000 USD
No Visa Sponsorship
Key skills
SQLTableauBIPower BIMentoring
About this role
Role Overview
- This role is responsible for building workforce plans that support our day‑to‑day operations.
- It includes forecasting, staffing plans, schedule development, and performance analysis, with close partnership across Operations, Systems, and our vendors to keep service on track.
Requirements
- Experience with WFM platforms such as: Aspect/Alvaria, Genesys WFM, NICE/IEX, Verint, Calabrio, etc.
- Experience with multi-site and/or vendor/BPO operations (and managing different shrinkage patterns)
- Experience supporting multi-skill routing and queue/skill strategy
- Knowledge of intraday management practices and real-time levers (OT, VTO, reassignments, skill changes)
- Familiarity with capacity planning for seasonal peaks and event-driven volatility (outages, billing cycles, weather)
- SQL, Power BI/Tableau, or data modeling skills
- Experience building standard work, playbooks, governance routines, and reporting automation
- Exposure to labor rules / union environment (if relevant), timekeeping systems, and policy constraints
- Experience coaching/mentoring and driving adoption of WFM best practices
Tech Stack
- SQL
- Tableau
Benefits
- health, dental, vision, and life insurance
- 401(k) with employer match
- paid time off