GDS Script Writer

Role Overview

• Write GDS scripts, test, debug, document and deploy new and modified code
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration
• Participate in code reviews for adherence to standards and specifications
• Monitor processes for expected performance and respond to errors and emergency problems
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management

Requirements

• Extensive knowledge of Worldspan and Travelport Plus
• Optional: Programming skills on platforms that would integrate with multiple GDS systems
• Knowledge of the entire Microsoft Office suite of products
• Strong organizational skills required to handle multiple projects and priorities simultaneously
• Must be able to work independently and complete deliverables on time and with the highest level of quality
• Self-starter who takes initiative to proactively identify opportunities
• Positive attitude required
• Travel knowledge required
• Team player required
• Ability to travel for projects or team meetings

Benefits

• Comprehensive benefits package that includes medical, dental, vision, life, and disability
• Voluntary benefit programs (critical illness, hospital, and accident)
• Health savings and flexible spending accounts
• Retirement 401K plan
• Flexible work-life balance
• Professional development opportunities
• Performance and recognition programs