About this role

Serve international clients in English via e-mail, virtual meetings, phone and reports.
Provide clear visibility and communication regarding incidents, provisioning and operational performance.
Manage end-to-end (E2E) requests from opening through closure.
Monitor operational and quality indicators (SLA, MTTR, backlog, recurrence, etc.).
Participate in technical and executive meetings with multinational clients.

Fluent English (reading, writing and speaking)
Previous experience in B2B customer support
Preferred experience in: Telecom, IT, Cloud, Datacenter, Infrastructure, Incident Management, Customer Success or Corporate Service Desk
Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.)
Multicultural communication, conflict management, organization and prioritization, customer focus, analytical ability, resilience, ownership mindset
Bachelor’s degree in Business Administration, International Relations, Engineering, IT, Telecom or related fields.

Bilingual Consultant – International B2B Client Relations

Key skills