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Bilingual Consultant – International B2B Client Relations at Agencia VTAL | JobVerse
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Bilingual Consultant – International B2B Client Relations
Agencia VTAL
Website
LinkedIn
Bilingual Consultant – International B2B Client Relations
São Paulo, São Paulo, Brazil
Full Time
1 week ago
No Sponsorship
Apply Now
Key skills
Cloud
ITSM
ServiceNow
Jira
Communication
Customer Success
About this role
Role Overview
Serve international clients in English via e-mail, virtual meetings, phone and reports.
Provide clear visibility and communication regarding incidents, provisioning and operational performance.
Manage end-to-end (E2E) requests from opening through closure.
Monitor operational and quality indicators (SLA, MTTR, backlog, recurrence, etc.).
Participate in technical and executive meetings with multinational clients.
Requirements
Fluent English (reading, writing and speaking)
Previous experience in B2B customer support
Preferred experience in: Telecom, IT, Cloud, Datacenter, Infrastructure, Incident Management, Customer Success or Corporate Service Desk
Familiarity with ITSM tools (ServiceNow, Jira, Remedy, etc.)
Multicultural communication, conflict management, organization and prioritization, customer focus, analytical ability, resilience, ownership mindset
Bachelor’s degree in Business Administration, International Relations, Engineering, IT, Telecom or related fields.
Tech Stack
Cloud
ITSM
ServiceNow
Benefits
Meal and/or Food Allowance
Transportation Allowance
Health Insurance
Dental Insurance
Life Insurance
Private Pension Plan
Profit-Sharing Program (PPR)
Pharmacy Assistance
Childcare Assistance
Flexible working hours
V.tal Benefits Club
Extended maternity leave (6 months)
Extended paternity leave (20 days)
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