Monitor, analyze and resolve faults in telecommunications networks (Backbone and Access), ensuring high availability of B2B services;
Perform technical diagnosis of faults in transport networks (PTN, SDH, DWDM, POTN and Metro Ethernet);
Manage large-scale incident handling, identifying root causes and proposing corrective and preventive actions;
Provide technical support to field teams (remote and on-site), guiding maintenance activities;
Assess and control requests related to migration, reconfiguration and optimization of network routes;
Prepare technical reports and network performance analyses to support decision-making;
Analyze network performance and quality indicators;
Support maintenance activities on fiber optic networks, including:
Fault diagnosis on optical links;
Supervision and validation of fiber splicing;
Attenuation analysis and OTDR testing;
Interpretation of OTDR traces and optical network diagrams;
Ensure adherence to operational, safety and quality best practices.

Bachelor’s degree in Telecommunications, Networks, Engineering or related fields;
Solid knowledge of transport networks: PTN, SDH, DWDM, POTN, multiservice networks and Metro Ethernet;
Experience in operation and maintenance of fiber optic networks (FTTH and backbone);
Knowledge of:
Fiber fusion splicing;
OTDR and Power Meter testing and measurements;
Identification and troubleshooting of faults in optical links;
Experience with network monitoring and fault management tools;
Advanced Excel;
Valid driver’s license;
Analytical skills and ability to resolve complex problems.

Preferred:

Experience with equipment from manufacturers such as NEC, Huawei, Padtec and Nokia;
Knowledge of neutral-host networks and high-density coverage environments;
Technical certifications in telecommunications or fiber optics;
Experience operating B2B networks and managing critical incidents;
Knowledge of ITIL or incident management methodologies.

Telecommunications Operations Technical Specialist II

About this role