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Twilio Flex Engineer at Savvital | JobVerse
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Twilio Flex Engineer
Savvital
Website
LinkedIn
Twilio Flex Engineer
Islamabad, Islamabad, Pakistan
Full Time
3 weeks ago
No Sponsorship
Apply Now
Key skills
Java
JavaScript
Node.js
Python
React
TypeScript
Serverless
Salesforce
Communication
About this role
Role Overview
Twilio Flex Customization: Extend and customize Twilio Flex for contact center operations, ensuring a seamless experience for agents and customers.
Workflow Engineering: Configure and manage complex workflows using TaskRouter, Twilio Studio, and serverless functions.
Omnichannel Integration: Build and maintain communication flows across Voice, SMS, Chat, and WhatsApp.
System Integration: Develop APIs and handle webhooks to integrate Twilio with CRMs (Salesforce, HubSpot), databases, and third-party tools.
UI/UX Enhancement: Customize the React-based Flex UI to build agent-facing tools and dashboards that improve operational usability.
Operational Logic: Implement sophisticated call routing, queue logic, and business rules to optimize contact center performance.
Requirements
3+ years of software development experience with a strong grasp of APIs, webhooks, and event-driven systems.
Hands-on experience with Twilio APIs (Voice, SMS, Video, or Conversations).
Direct experience with Twilio Flex plugins and TaskRouter is highly preferred.
Backend: Proficiency in Node.js, Python, or Java for building scalable integrations.
Frontend: Strong experience with React and TypeScript for UI customization.
A problem-solver who understands communication systems as a whole, not just isolated APIs.
Strong spoken and written English skills to collaborate effectively with global stakeholders.
Tech Stack
Java
JavaScript
Node.js
Python
React
TypeScript
Benefits
Internet, Electricity, Wellbeing Allowances
Medical Insurance: Coverage provided for you.
Performance-Based Bonuses: Rewarding your technical contributions and impact.
Growth: Annual Bonus and Increments.
Culture: Company-wide success bonuses.
Apply Now
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