Twilio Flex Customization: Extend and customize Twilio Flex for contact center operations, ensuring a seamless experience for agents and customers.
Workflow Engineering: Configure and manage complex workflows using TaskRouter, Twilio Studio, and serverless functions.
Omnichannel Integration: Build and maintain communication flows across Voice, SMS, Chat, and WhatsApp.
System Integration: Develop APIs and handle webhooks to integrate Twilio with CRMs (Salesforce, HubSpot), databases, and third-party tools.
UI/UX Enhancement: Customize the React-based Flex UI to build agent-facing tools and dashboards that improve operational usability.
Operational Logic: Implement sophisticated call routing, queue logic, and business rules to optimize contact center performance.

3+ years of software development experience with a strong grasp of APIs, webhooks, and event-driven systems.
Hands-on experience with Twilio APIs (Voice, SMS, Video, or Conversations).
Direct experience with Twilio Flex plugins and TaskRouter is highly preferred.
Backend: Proficiency in Node.js, Python, or Java for building scalable integrations.
Frontend: Strong experience with React and TypeScript for UI customization.
A problem-solver who understands communication systems as a whole, not just isolated APIs.
Strong spoken and written English skills to collaborate effectively with global stakeholders.

Twilio Flex Engineer

Key skills