Customer Service Representative

Role Overview

• Answer general questions from callers using knowledge base and USPTO website
• Assist with MyUSPTO account issues and other website systems support calls
• Mail applicable standard printed materials to callers
• Transfer customers to appropriate secondary call centers
• Review and respond to incoming emails regarding patents and trademarks
• Use Customer Contact Management System for tracking inquiries

Requirements

• Must be a U.S. Citizen or have official legal status in the U.S.
• Must have continually resided in the United States for the last two years
• Ability to pass federal background investigation and obtain a Public Trust
• At least one (1) year of customer service experience
• Experience with phone/email contact center, data entry, problem logging
• Must be fluent in English

Benefits

• Comprehensive benefits package
• Healthcare benefits
• Paid leave
• Retirement plans
• Education and training assistance