About this role

Work alongside the Service Technician team to deliver the highest quality instrument repairs to customers
Help to rollout new service offerings and constantly improve services already available
Perform troubleshooting, repair, and testing of Agilent HPLC modules
Provide insight and best practices balancing cost effectiveness without sacrificing top quality repair
Monitor product line performance via metrics and make data-driven decisions
Work with other teams in the event of escalations
Update documentation including repair checklists, work instructions, or other supplemental documentation

4+ years of experience in a similar position or experience as an end user
Demonstrated expertise with Agilent HPLC modules and repair
Extensive experience with troubleshooting and problem solving
A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
Proficiency with Microsoft suite including Outlook, Excel, and PowerPoint
Knowledge of Agilent LCMS systems preferred

Engineer

Key skills