Provide customers with post-sales technical and applications support on microplate reading, cell/tissue imaging, liquid handling, and automation products.
Investigate and answer technical questions related to instrument hardware and software, as well as applications.
Document customer interactions in support tickets.
Follow up on and close out support cases regularly and in a timely manner.
Comply to company processes, including complaint handling.
Work closely with field and repair center teams.
Provide customer feedback to internal departments such as marketing, product support, and sales.
Support the development and implementation of plans to improve technical services, capabilities, and customer satisfaction.
Occasionally travel to attend events such as internal Agilent training classes and customer service call shadowing.

Bachelor's and/or Master's degree (or equivalent experience) in life sciences such as general biology, biochemistry, molecular and cellular biology, or related field required.
4 + years hands on experience with laboratory instrumentation.
Strong communication skills both written and verbal.
Ability to work with complex data analysis.
Proficient with Microsoft software platforms.
Previous customer-facing experience preferred.

Engineer

Key skills