About this role

Lead Digital Sales Consultant teams to complete onboarding, adoption, and renewal strategies
Set priorities and drive execution aligned with Milady’s digital-first strategy
Provide guidance and professional development to build consultative success expertise
Monitor adoption health, renewal pipelines, and expansion opportunities across all tiers
Collaborate cross-functionally with Sales, Revenue Operation, and Enablement to ensure seamless execution and data integrity
Drive accountability for Salesforce hygiene and target benchmarks within the team
Find opportunities for process improvement and scalability

Senior-level professional with 7+ years in customer success leadership or educational technology
Proven track record to lead teams, manage sophisticated adoption initiatives, and deliver measurable retention outcomes
Strong skills in planning ahead, mentoring, and cross-functional collaboration
Expertise in CRM platforms (e.g., Salesforce) and making decisions based on data analysis

Cengage is committed to providing reasonable accommodations for qualified individuals with disabilities
Click here to learn more about our Total Rewards Philosophy
flexible, affordable online courses and career-focused training programs

Senior Manager, Digital Sales

Key skills