Key skills
AzureCyber SecurityServiceNowAnalyticsBusiness IntelligenceSAPLeadershipProject ManagementCommunication
About this role
Role Overview
- Lead IT service delivery for assigned factory sites
- Serve as the primary IT escalation point for the business
- Ensure effective ticket management, triage, and resolution
- Deliver and support onsite IT infrastructure and applications
- Oversee local IT governance, security, and cybersecurity response
- Manage IT demand intake and prioritize business requirements
- Lead IT build and improvement projects at site level
- Coordinate IT vendors and global delivery teams
- Plan and control site IT budget and costs
- Enable secure machine and network connectivity
Requirements
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience
- 5+ years of experience in Information Technology
- 2+ years in an IT leadership or management role
- Experience supporting manufacturing or industrial environments
- Project management experience for complex initiatives
- Strong communication skills in English; additional local language skills valued
- Tools: MS Office products including Excel, Word, SharePoint, Teams, and Outlook; ServiceNow (SNOW); Enterprise IT Management Platform; Microsoft DevOps and Microsoft Azure; SAP S/4HANA; Information, Data & Analytics, and Business Intelligence solutions
Tech Stack
- Azure
- Cyber Security
- ServiceNow
Benefits
- Comprehensive Health Coverage – Medical, dental, vision, and prescription plans
- Retirement Savings – 401(k) with company match and additional contributions
- Paid Time Off – Flexible PTO, paid holidays
- Professional Growth – Tuition reimbursement and continuous learning programs
- Family Support – Parental leave, adoption assistance, and fertility benefits