Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly
Execute administrative tasks critical to the progression of patients through the Program
Ensure data integrity
Act as a liaise between other members of the team
Handling faxes (incoming/outgoing) accordingly and timely
Organize work schedule to complement working hours in multiple time zones
Labeling and attaching documents to the CRM
Ability to cover various shifts
Ad hoc duties as assigned

High School Diploma or Post Secondary schooling preferred
Minimum 2 years experience in a similar administrative or data entry role
Experience with the SalesForce software (or experience with a CRM system) an asset
Experience with the faxing software (MyFax or Right Fax) an asset
Excellent computer skills
Knowledge of medical terminology an asset
Ability to work autonomously
Ability to provide assistance to team members during periods of increased workload
Ability to recognize and question abnormal data and escalate if need be
Ability to foresee and adjust scheduling and adjust workload
Strong analytical skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines; Time management skills and ability to prioritize tasks
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Ability to communicate effectively in English and French (oral and written) for the Quebec and New Brunswick provinces.

Data Entry Specialist

Key skills