Staff Product Manager, Core Experiences

Role Overview

• As the Staff Product Manager for the Core Experiences team at Clio, you will lead the vision, strategy, and roadmap for the shared product experiences that span Clio's entire suite — the navigation, search, and cross-product interactions that every Clio customer touches every day.
• Develop and execute a product vision, strategy, and roadmap for Clio's shared experiences: including global navigation, global search, and the connective tissue between Manage, Grow, Draft, and other Clio products.
• Define what great looks like for a unified Clio experience, and build the case for prioritization across stakeholders and product teams.
• Use customer research, efficiency metrics, and satisfaction data to identify the highest-impact opportunities, and then go build them.
• Work cross-functionally with product managers, engineers, designers, and go-to-market partners to deliver experiences that feel cohesive and effortless to users.
• Own the full product lifecycle, from discovery and roadmap through launch and iteration for shared user-facing experiences.
• Partner closely with engineering and design to set a high bar for quality, and establish the processes that help the team deliver consistently.
• Instrument and monitor key metrics, efficiency, satisfaction, engagement and use them to continuously raise the bar on the experiences you own.
• Build deep context across Clio's product portfolio by partnering with every product team you'll need to understand what exists, what's coming, and how it all fits together before you can unify it.
• Communicate product direction clearly and compellingly to audiences ranging from engineers and designers to senior leadership and the C-suite.
• Be the voice of the customer in every room you're in, bringing insights from research, support, and data to every product conversation.

Requirements

• 7+ years in product management at a consumer or B2B SaaS company, with a track record of owning user-facing product experiences end-to-end.
• A strong design sensibility, you can identify a great user experience and articulate exactly why it works (or doesn't).
• Experience working cross-functionally in complex, multi-product environments, and an ability to build trust and alignment across teams quickly.
• An exceptional ability to distill complexity, you can take something deeply technical or nuanced and tell a clear, compelling story about it to any audience.
• A bias toward action and sound judgment under ambiguity, you make decisions with imperfect information and adjust as you learn.
• Some startup experience, you're comfortable in environments where the path isn't always paved, and you know how to move fast without breaking things.
• Excellent communication skills, both written and verbal, including the ability to present confidently to senior leadership.
• Bonus points if you have prior experience in legal tech or a strong understanding of how legal professionals work.
• Familiarity with AI-powered search or navigation experiences.

Benefits

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years