Key skills
PowerShell
About this role
Role Overview
- Ensuring optimal performance and uptime for key M365 services, particularly Teams, SharePoint, OneDrive, O365, and Exchange/Outlook Client
- Provide advanced support for M365-related issues by diagnosing and resolving technical problems promptly
- Conduct essential upgrades, patches, and enhancements across the M365 environment
- Implement and uphold security protocols to protect M365 services
- Work closely with cross-functional teams to ensure the smooth operation of M365 services
- Manage and resolve support tickets through the ticketing system, prioritizing tasks to meet service level agreements (SLAs)
Requirements
- Proven experience as a Technical Support Engineer or similar role, with a minimum of 3 years of experience supporting M365 services
- Hands-on experience with configuration and administration within the M365 environment
- Strong understanding of security best practices for M365 services
- Experience with system monitoring, performance tuning, and troubleshooting within M365
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Proficiency in German (B2/C1) and English , both written and spoken
- Nice to have: Certifications related to M365 services (e.g. Microsoft Certified: Teams Administrator Associate, SharePoint Administrator, etc.)
- Experience with PowerShell scripting and automation for managing M365 services
Benefits
- Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.
- Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
- Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
- Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
- Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.