Business Systems Analyst, CIAM

Role Overview

• Perform detailed systems analysis for CIAM capabilities including authentication, authorization, onboarding, self-service, and customer administrator workflows
• Translate CIAM architecture and security requirements into clear epics, features, user stories, and acceptance criteria consumable by engineering teams
• Document functional and non-functional requirements, integrations, dependencies, data flows, and system interactions using appropriate artifacts (user stories, workflows, diagrams, and business rules)
• Serve as the primary liaison between business stakeholders, Product, Engineering, Platform, and Information Security teams to ensure shared understanding and feasibility of solutions
• Own quality considerations from requirements through release, ensuring CIAM solutions are testable, measurable, and aligned with security and operational expectations
• Define and document acceptance criteria, edge cases, negative scenarios, and non-happy path behaviors for CIAM capabilities
• Validate delivered functionality against requirements and workflows, identifying gaps, risks, or defects early and driving them to resolution
• Support root cause analysis of defects and production issues, partnering with teams to prevent recurrence through improved requirements or controls
• Participate in system delivery teams as a CIAM subject matter expert, supporting backlog refinement, sprint planning, and release readiness activities
• Assess downstream impacts of CIAM changes on consuming applications, customer experience, and operational processes
• Communicate technical constraints, sequencing risks, and tradeoffs clearly to stakeholders
• Support onboarding and adoption of CIAM capabilities by partner product teams through documentation, consultation, and issue triage
• Analyze existing CIAM-related processes and controls to identify gaps, risks, and opportunities for improvement
• Contribute to standardization of CIAM integration patterns, documentation, and best practices
• Continuously refine requirements and quality practices based on production learnings, stakeholder feedback, and evolving security standards

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 5+ years of experience as a Business Systems Analyst, Systems Analyst, or similar role supporting complex, integrated systems
• Strong experience translating business and technical needs into detailed system requirements and documentation
• Demonstrated ability to think end-to-end across systems, workflows, and user experiences
• Excellent communication skills with both technical and non-technical audiences
• Strong analytical, problem-solving, and root cause analysis skills

Benefits

• Competitive compensation
• Incentives
• Benefits