Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
Strong understanding of upsell, cross-sell, and renewal mechanics across multi-product SaaS portfolios
Proven ability to identify expansion levers using usage data, customer maturity, org structure, and business goals
Ability to engage confidently with engineering leaders, technical stakeholders, and economic buyers
Strong grasp of SaaS business models and comfort selling into technical organizations
Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth
Own a defined book of strategic accounts with full responsibility for retention, expansion, and net revenue growth
Develop trusted relationships with technical user, and executive stakeholders
Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
Identify and mitigate renewal or contraction risks in partnership with Internal teams.
Act as the central point of ownership across internal teams
Maintain strong Salesforce hygiene to support forecasting and decision-making

4
8 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
Willingness to work region-aligned time zones, based on customer coverage
Passionate about tech and SaaS; extreme customer centricity and empathy; strong desire to work in a fast-paced, self-directed start-up environment
Solid understanding of Software SaaS/ SaaS adjacent business models and a high degree of comfort and skill in selling to and engaging with technical audiences and executive-level stakeholders
Global Market Experience (Preferred): Previous exposure or success in international sales and account management will be considered a significant plus.
Bachelor’s degree required

Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000
Gratuity as per payment of Gratuity Act, 1972
Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends
Remote-First work environment that allows our people to work from home
Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience

Account Manager – Strategic Sales

Key skills