Provide solutions to resolve issues and incidents while remaining focused on security, up-time, and performance.
Provide troubleshooting and resolution to complex problems and issues.
Provides global support of our messaging platform including Microsoft Exchange 2016; Microsoft 365 Exchange Online, email gateways, and Outlook client applications in support of our 32,000 users.
Participate in rotational 24x5 shift support and 24x7 On-Call support for critical outages and issues.
Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production support for one or more technologies within the technical area of expertise.
Collaborate with vendor and contractor partners to develop and implement detailed design, configuration, and engineering strategies.
Comply with all corporate regulations and policies including hybrid (3-days in-office) work schedule.

Bachelor's degree in computer science, Engineering, or related field; or equivalent work experience.
5 to 7 years of experience as a Microsoft Exchange engineer or administrator.
In-depth knowledge of Microsoft Exchange Online, Microsoft Exchange Server 2019, 2016, and or 2013.
Ability to proactively monitor the stability and performance of the messaging infrastructures and take appropriate corrective actions prior to an incident or problem occurring.
Experience with Active Directory, DNS, SMTP, and other email protocols and standards.
Proficient in PowerShell scripting and process automation.
Strong written and verbal communication skills.

Senior Microsoft Exchange Engineer

Key skills