Inside Sales Support Supervisor

Role Overview

• Directly organizes and supervises day-to-day operations and activities of a contact center team
• Supports the building and developing of an effective high performance team
• Maintains statistics for individual direct reports and analyzes department results
• Identifies and analyzes escalated problems and provides guidance to direct reports for resolution

Requirements

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Working knowledge of HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract)
• 1+ year of previous leadership experience

Tech Stack

• Tableau

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Professional development
• Flexible work arrangements