Product Owner – Corporate Client Journey

Role Overview

• Own the end‑to‑end client journey — Manage the full lifecycle of corporate clients, from acquisition to offboarding, and continuously improve the experience using client and employee insights
• Boost new client acquisition — Remove barriers in the acquisition journey, refine first‑contact experiences, and collaborate with sales and product teams to increase conversion from prospect to active client
• Design and optimize processes — Ensure onboarding, servicing, and offboarding processes are clear, fast, and consistent for both clients and internal teams
• Ensure high‑quality client data — Define and uphold data standards across systems to support smooth onboarding, servicing, regulatory needs, and migrations
• Drive digitalization and automation — Identify and implement opportunities to automate manual steps and increase straight‑through processing across the lifecycle
• Prioritize development initiatives — Maintain and prioritize a value‑driven backlog focused on client impact and business outcomes
• Define clear requirements — Translate business needs into actionable requirements and ensure delivered solutions meet intended goals
• Coordinate across products and systems — Work across product areas to ensure a seamless, integrated client journey beyond individual product boundaries
• Collaborate with stakeholders — Align with Corporate, Retail, Risk, Compliance, Operations, and IT to manage dependencies and ensure a unified client experience
• Monitor performance and KPIs — Track key metrics such as onboarding time, satisfaction, and drop‑off rates to guide improvements
• Ensure regulatory compliance — Safeguard that all lifecycle processes meet legal and regulatory standards (e.g., KYC, AML)
• Deliver with ownership — Plan and execute tasks to quality and budget, contribute to team development, and support transformation initiatives.

Requirements

• Proven experience in Product Ownership, preferably within banking or fintech environments
• Ability to understand and manage the full corporate client lifecycle across functions, ensuring consistency and efficiency
• Skilled at collaborating with diverse teams (sales, risk, compliance, IT) and aligning different interests toward shared goals
• Capable of identifying root causes, using data to support decisions, and driving practical, value‑adding improvements
• Able to explain complex processes in a simple, logical way, both in writing and in discussions
• Solid understanding of KYC, AML, and other regulatory requirements relevant to corporate clients
• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level.

Benefits

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• You will get additional days off for volunteering purposes
• Luminor offers 30 fully paid calendar days for military training every year
• A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Access to tools and resources that help you feel good and be productive at work and in life
• Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc.
• Enjoy special offers & pricing for products and services provided by Luminor