SVP Operations, OneSource Lab Solutions

Role Overview

• Lead the delivery of laboratory support services globally across client manufacturing and research sites.
• Define and implement a global operating model that delivers scalable, cost-effective, and high-quality services.
• Ensure consistency of execution while enabling regional flexibility and responsiveness to local client needs.
• Manage operational risk and business continuity across all delivery locations.
• Serve as the senior global operations sponsor for key strategic accounts.
• Translate customer requirements and SLAs into executable operational plans across regions and service lines.
• Oversee onboarding of new programs and geographic expansions with a focus on continuity and customer satisfaction.
• Lead customer operational reviews and long-range planning discussions.
• Ensure operational alignment with relevant quality and compliance expectations in lab environments.
• Maintain working knowledge of 21 CFR Part 11, with particular focus on electronic records, signatures, and lab system integrity.
• Partner with Quality and Regulatory counterparts to support inspections and maintain readiness; act as an operational contributor, not a regulatory owner.
• Promote a culture of compliance, safety, and service integrity without assuming a quality or validation lead role.
• Lead operational improvement and standardization efforts using Lean, Six Sigma, and best-practice methodologies.
• Oversee implementation of digital platforms, automation tools, and data analytics to improve visibility, traceability, and operational performance.
• Foster a continuous improvement mindset across all teams and geographies.
• Own operational budgets, productivity targets, and labor models across global operations.
• Partner with Finance and Executive Leadership on forecasting, capital planning, and strategic investments.
• Contribute to business planning, M&A integration, and long-term service strategy development.
• Build and lead a high-performing team of global, regional, and site-based operations leaders.
• Develop leadership talent, succession plans, and team capacity to support future growth.
• Foster a culture of accountability, clarity, and inclusion across all levels of the organization.
• Lead organizational change with agility across different regulatory and cultural environments.

Requirements

• Bachelor’s degree in Life Sciences, Engineering, Operations, or related field; advanced degree preferred.
• Minimum 15 years of progressive leadership experience in laboratory, technical services, or manufacturing support roles within pharma, biotech, or CDMO environments.
• Proven success leading multi-site, international service teams in regulated environments.
• Familiarity with 21 CFR Part 11 and the operational implications of working in QC or regulated lab settings.
• Strong customer leadership skills, including experience with enterprise accounts and SLA-based delivery models.
• Executive-level presence and demonstrated ability to lead through complexity.
• Experience supporting or managing lab services in manufacturing quality control environments.
• Exposure to lab informatics, electronic lab notebooks (ELN), LIMS, or digital lab enablement platforms.
• Lean, Six Sigma, or operational excellence credentials.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development