Medical Communications – Customer Assistance Specialist

Role Overview

• Provide high quality customer service to client customers including consumers, HCPs, and client personnel
• Document interactions according to PPD and client guidelines
• Identify adverse events (AEs) and product complaints (PCs)
• Process fulfillment (e.g., mail, fax, e-mail) and perform administrative responsibilities as needed

Requirements

• High School diploma / Secondary school diploma or equivalent
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years)
• In some cases a second language may be required

Benefits

• Health and wellbeing support
• Create a healthy and balanced environment