Senior Director, Product Operations

Role Overview

• Oversee Project Management and Product Investment Analytics function.
• Improve predictability and visibility in product investments.
• Establish operational KPIs and dashboards.
• Own product staffing model and capacity planning.
• Monitor progress and address delivery risks.
• Lead project management practices and standardize processes.
• Ensure compliance with K-12 data privacy regulations.

Requirements

• Bachelor’s degree in Business, Technology, or related field; MBA or equivalent experience preferred.
• 10+ years in product operations, program/project management, or related roles within SaaS or technology organizations.
• 5+ years leading Agile environments (Scrum/Kanban; SAFe experience a plus).
• Proven experience managing Technical Product Managers and running large-scale product operations/PMO.
• Demonstrated ability to translate customer feedback into roadmap actions that improve adoption and outcomes.
• Skilled with Jira & Confluence (required); portfolio-level workflows and reporting.
• Have worked with analytics/BI tools (e.g., Tableau, Power BI, Looker).
• Experienced with planning/resource tools (e.g., Smartsheet, Airtable, or equivalent).

Tech Stack

• Tableau

Benefits

• Remote First Work Environment
• Reimbursement for home office setup costs