Oversee daily operations of exchange wallets, including deposits, withdrawals
Monitor blockchain transactions to ensure timely processing and resolve delays or failures
Maintain operational uptime of exchange wallets
Coordinate and complete network upgrades, token events and testing with no issues
Collaborate with the security team to respond to incidents and implement safeguards
Monitor Internal Alerts and enhance monitoring system to detect security or high risk events and follow up with reactive and preventive measures
Automate repetitive tasks to improve operational efficiency
Analyze transaction data to identify trends and recommend system improvements
Analyze competitor product and industry trends to identify potential product/process enhancements
Work with Customer Support to resolve wallet-related user inquiries
Partner with Stakeholders across various departments to solve customer pain-points and enhance our product

2+ years in crypto wallet operations, blockchain infrastructure, or a related role
Proficiency with blockchain explorers (e.g., Etherscan)
Understanding of UTXO, EVM, and multi-signature wallets
Excellent problem-solving and communication skills
Ability to thrive in a fast-paced, 24/7 crypto environment

Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Product Specialist – Wallet Operations

Key skills