Senior Systems Support Analyst, IAM – Global Security

Role Overview

• Deploy, support and continuously improve enterprise IAM services, with a focus on authentication systems used for MFA.
• Operate and support enterprise IAM and MFA platforms (e.g, RSA, Secret Double Octopus, FIDO2, MFA, SSO), ensuring high availability and performance.
• Act as subject matter expert for MFA journeys, including enrollment, recovery, and step‑up authentication across web, mobile, and desktop channels.
• Monitor, triage, and resolve IAM and authentication incidents, including on‑call participation for production issues impacting login and access.
• Integrate MFA flows with identity providers and directories (e.g., RSA, Entra ID/Azure AD, AD, SWIFT, VPN, Citrix).
• Work with application and product teams to onboard new Users and applications to the RSA, including requirements gathering, configuration, and testing.
• Implement and maintain authentication and authorization controls in line with corporate security standards, Zero Trust principles, and regulatory requirements.
• Perform root‑cause analysis for complex authentication and access issues, documenting findings and implementing preventive measures.
• Maintain detailed runbooks, configuration baselines, and operational documentation for IAM and MFA platforms.
• Support IAM audits, compliance reviews, and evidence requests related to access controls, authentication policies.
• Collaborate with security architecture, SOC, network, and endpoint teams to align detection, logging, and response for identity‑related threats.
• Analyze usage metrics and feedback to optimize user experience for RSA authentication manager and other MFA solutions.
• Mentor junior analysts and provide technical guidance on IAM tools, support processes, and secure authentication patterns.
• Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques.

Requirements

• Bachelor’s degree in computer science or equivalent work experience
• 5+ years in IAM, security operations, or systems support roles with hands‑on responsibility for authentication platforms.
• Direct experience supporting or implementing RSA Auth Manager and other strong MFA solutions (FIDO2/WebAuthn, passkeys, authenticator apps, RSA, Okta, Entra ID)
• Strong knowledge of IAM concepts: identity lifecycle, RBAC, least privilege, SSO, session management, and privileged access considerations.
• Solid understanding of authentication and federation protocols: OIDC, OAuth2, SAML2, and related token flows.
• Proven experience supporting Microsoft Entra ID/Azure AD and Active Directory in an enterprise environment.
• Strong troubleshooting skills across web, mobile, and endpoint environments, including logs, HTTP flows, certificates, and directory lookups.
• Familiarity with security and compliance frameworks (e.g., NIST, ISO 27001, CIS, Zero Trust) and their implications for IAM controls.
• Scripting or automation capability (PowerShell, Python, or similar) to streamline IAM operations and reporting.
• Excellent communication skills, able to work with developers, security teams, and business stakeholders to translate requirements into technical changes.
• Experience working in ITIL processes
• incident, problem, and change management processes.
• Hands‑on experience with specific MFA vendors (RSA , MS, Secret Double Octopus, Beyond Identity) in production environments (Nice-to-have)
• Experience with EIAM & CIAM use cases (large‑scale enterprise, customer or partner identities) and adaptive/risk‑based authentication (Nice-to-have)
• Experience with identity governance tools ( PAM, SailPoint) (Nice-to-have)
• Familiarity with identity threat detection, behavioral analytics, and fraud prevention capabilities tied into authentication journeys (Nice-to-have)
• Knowledge of Zero Trust architecture patterns and device posture integration into access decisions (Nice-to-have)
• Background in data analysis or dashboarding (Power BI, Tableau, SQL) for IAM metrics and service health reporting (Nice-to-have)
• Relevant certifications: CISSP, CISM, CIAM, vendor‑specific IAM/RSA certifications, or cloud security certifications (Nice-to-have)

Tech Stack

• Azure
• Citrix
• Cloud
• Python
• SQL
• Swift
• Tableau

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation
• Commissions and stock where applicable
• Support from a dynamic, collaborative, progressive, and high performing team
• World-class tools and training
• Opportunity to achieve great success and grow your career with RBC
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work